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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $26.14
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Continuing Education
Career advancement programs
Job Description
Colorado Retina Associates is a leading retina specialty practice located in the Rocky Mountain region, widely recognized for delivering advanced ophthalmologic care with a focus on retina diseases. As a premier provider of retina treatment, Colorado Retina Associates combines innovative technology, cutting-edge therapies, and top-ranked retina specialists to offer the highest quality care to patients. The practice emphasizes a patient-centered approach, ensuring each individual receives personalized attention and comprehensive eye care for conditions affecting the retina. Alongside their commitment to outstanding patient care, Colorado Retina Associates invests in the growth and well-being of their team members by providing competitive salaries,... Show More
Job Requirements
- High school diploma or GED
- Prior customer service experience preferred
- Knowledge of medical office procedures preferred
- Excellent communication skills
- Ability to multi-task
- Ability to work under pressure
- Knowledge of office software such as Microsoft Excel and Outlook
- Ability to follow policies and procedures
- Covid-19 vaccination or valid accommodation as condition of employment
Job Qualifications
- High school diploma or GED
- Prior customer service experience preferred
- Excellent communication skills and etiquette
- Ability to multi-task and work well under pressure
- Ability to work accurately and efficiently
- Knowledge of NextGen EPM, EHR preferred
- Knowledge of Microsoft Excel, Outlook, scanning, and faxes
Job Duties
- Greet patients and visitors of CRA with the utmost respect and provide top of the line customer service
- Provide Promptly pads to patients as they check in or ensure all information is obtained through Promptly pre-visits if a patient checks in online prior to their appointment
- Collect patient co-pays and balances if it was not collected on the Promptly pad
- Ensure insurance eligibility for all patients and scan insurance cards into NextGen as needed
- Prepare physicians schedules by making sure patients are scheduled appropriately with the correct physician at the correct location as well as ensuring authorizations and insurance are in place and accurate
- Calculate self-pay totals for patients and collect money owed
- Schedule and reschedule patients as needed
- Add notes to the details section of the appointments as needed
- Verify schedules for the upcoming day and make adjustments to consolidate patients as needed per physician scheduling preferences
- Transact vitamin sales to patients
- Check visitors in and out
- Keep track of all transactions and complete closing log
- Account for all fee tickets at the end of each day
- Communicate with physicians if patients are going to be late
- Stock and maintain drink station and all waiting areas
- Maintain schedule for staff assisting with kitchen clean up
- Turn on and off the lights at the beginning and end of the day
- Turn on and off computers at the beginning and end of the day
- Unlock and lock the front door at the beginning and end of the day
- Send an email to the Front Office Manager at the close of each day
- When needing time off, follow CRA policies
- Follow all other policies and procedures put in place by management
- No overtime unless approved
- Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally or in writing
- Travels when necessary to any location for coverage and/or training
- Saturday coverage is required on a rotating basis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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