Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
benefits and paid time off
Career Development
Whole Person Wellbeing Resources
mental health support
Health Insurance
Paid Time Off
Employee assistance program
Job Description
AdventHealth Primary Care is a renowned healthcare provider based in Orlando, Florida, committed to delivering compassionate and comprehensive medical services. With a focus on whole-person health, AdventHealth integrates physical, emotional, and spiritual care to create a supportive environment for both patients and employees. The organization is built on core values including integrity, compassion, balance, excellence, stewardship, and teamwork. AdventHealth is dedicated to fostering a community where healthcare professionals can thrive professionally and spiritually, guided by the mission of Extending the Healing Ministry of Christ.
The Front Desk Concierge role at AdventHealth Primary Care plays a vital part in maintainin... Show More
The Front Desk Concierge role at AdventHealth Primary Care plays a vital part in maintainin... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum 3 years of customer service experience
- effective communication skills
- experience in patient-facing roles preferred
- ability to manage multiple tasks efficiently
- strong organizational skills
- dependable and professional demeanor
Job Qualifications
- High school diploma or GED equivalent
- 3 years of previous customer service experience (hospitality, retail, or medical)
- strong communication skills
- experience with patient registration and insurance verification
- ability to maintain professionalism under pressure
- knowledge of customer service principles
- proficiency in handling confidential information
Job Duties
- Demonstrates through behavior AdventHealth's core values of integrity, compassion, balance, excellence, stewardship, and teamwork
- answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved
- communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration
- handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies
- verifies insurance eligibility and determines accurate up-front collection amount
- manages scheduling, registration and pre/post visit communications
- collaborates with other staff to maintain smooth operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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