Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Flexible
Day Shifts
Benefits
403(b) matching
Dental Insurance
Employee assistance program
employee wellness program
Employer paid Life and AD&D Insurance
Employer paid short and long-term disability
flexible spending accounts
ICHRA for health insurance
Paid annual leave
Vision Insurance
Job Description
Hamilton Medical Center, located in Dalton, GA, is a comprehensive acute health care facility committed to providing exceptional medical services and compassionate care to its community. As a respected institution in the region, Hamilton Medical Center offers a wide range of healthcare services including emergency care, surgical services, patient rehabilitation, and specialized medical treatments. The hospital prides itself on its patient-centered philosophy and strives to create a supportive and welcoming environment for all patients and their families. Known for its dedicated medical staff and advanced technology, Hamilton Medical Center continuously seeks to enhance patient experience and outcomes through quality care... Show More
Job Requirements
- High school diploma
- Minimum of five years experience in customer service
- Ability to work flexible schedules including weekends
- Required to stand and walk for extended periods
- Ability to manage multiple tasks with minimal supervision
- Corrected vision and hearing to normal range
- Comfortable working under stressful conditions with occasional interruptions
- Willingness to screen visitors for contagious conditions
Job Qualifications
- High school diploma
- Associate's degree preferred
- Minimum of five years experience in customer service
- Proven exemplary customer service skills
- Bilingual in English and Spanish highly preferred
- Strong conflict management skills
- Proficient in Microsoft applications with ability to learn new software quickly
Job Duties
- Acknowledge,greet and assist visitors and guests in a courteous and professional manner
- Serve as a liaison between patients, families and clinical staff to facilitate communication
- Enforce hospital visitation and screening guidelines to ensure safety
- Provide emotional support to families of patients during their hospital visits
- Monitor supply levels at reception and manage inventory as needed
- Address and seek expedited solutions to complaints, problems and special requests
- Assume supervisory responsibilities in the absence of the Guest Services Supervisor
Job Qualifications
Experience
Expert Level (7+ years)