Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Touchmark at Coffee Creek is Central Oklahoma's leading full-service retirement community, renowned for enriching the lives of its residents and their families through five-star hospitality, comprehensive services, and a wide array of amenities. This premier retirement community is dedicated to providing an exceptional living experience that combines comfort, care, and active engagement for seniors. Touchmark emphasizes a culture of respect, dignity, and personalized attention, ensuring that each resident enjoys a fulfilling and vibrant lifestyle in a supportive environment. The community is strategically designed to cater to the varying needs of residents as they age, offering a continuum of services that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of customer service experience
- Experience answering calls on a multi-line phone system
- Basic computer proficiency experience with Outlook and Windows-based systems
- Excellent organizational skills
- CPR/AED and first aid certified
- Possess a valid driver’s license
- Annually provide a DMV driving record to your supervisor and receive favorable results according to the company driving screening criteria-point system
- Ability to drive defensively and in a non-aggressive manner
- Genuinely interested in working with residents with advancing personal needs
- Willingness to accept supervision and direction from supervisory personnel
- Ability to get along with co-workers, demonstrate integrity, and maintain a caring attitude
Job Qualifications
- High school diploma or equivalent
- Minimum two years of customer service experience
- Experience answering calls on a multi-line phone system
- Basic computer proficiency experience with Outlook and Windows-based systems
- Excellent organizational skills
- CPR/AED and first aid certified
- Possess a valid driver’s license
- Ability to drive defensively and in a non-aggressive manner
- Genuinely interested in working with residents with advancing personal needs
- Willingness to accept supervision and direction from supervisory personnel
- Ability to get along with co-workers, demonstrate integrity, and maintain a caring attitude
Job Duties
- Model the Touchmark values in decision-making and interactions with team members, residents, and guests
- Work with the department and adhere to the Touchmark Gold Standards
- Maintain an organized system for tracking service requests and payments
- Work with the Executive Director to support and maintain marketing materials and communication strategies to promote the program
- Coordinate scheduling and fulfillment of service requests efficiently
- Ensure timely and accurate completion of resident requests
- Gather feedback from residents to propose and create new ways to enhance service offerings continuously
- Work as a team player with the front desk associates to provide seamless support
- Communicate effectively with residents to assess their needs and provide tailored solutions
- Assist with front desk duties and essential functions such as answering calls, directing visitors, and handling inquiries when necessary
- Create, implement, and manage the transportation schedules of requested resident appointments
- Collaborate with leadership to identify and implement service improvements
- Regular, predictable, and reliable attendance and punctuality
- Uphold a friendly, professional, and resident-focused approach
- Perform all duties with a positive attitude focused on hospitality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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