Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Holiday pay
additional perks
Job Description
The Front Desk Concierge position is offered by a homeowners association (HOA) community located in Jacksonville, FL, specifically at the Queens Harbour area. This HOA serves as a governing body that manages the community’s amenities, enforces policies, and ensures the safety and satisfaction of its residents. HOAs are essential in maintaining the quality and value of residential neighborhoods by overseeing community operations, organizing events, and addressing residents’ concerns. The organization here is focused on providing residents with a safe, welcoming, and well-maintained living environment, supported by professional management and dedicated staff.
This full-time, on-site role reports directly to the Communit... Show More
This full-time, on-site role reports directly to the Communit... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or front desk roles preferred
- strong verbal and written communication skills
- proficiency with basic computer applications including Microsoft Office and email
- ability to multitask and remain organized
- dependable and punctual
- ability to stand or sit for extended periods
- ability to lift up to 20 lbs
- availability to work full-time including possible weekends and evenings
Job Qualifications
- Previous experience in customer service, hospitality, reception, or front desk preferred
- strong communication and interpersonal skills with a warm and professional demeanor
- proficient in basic computer applications (Microsoft Office, email, scheduling tools)
- ability to multitask and remain organized in a fast-paced environment
- dependable, punctual, and able to work with minimal supervision
- strong problem-solving skills and ability to address resident requests calmly and effectively
- experience in HOA/COA or property management environments is a plus
Job Duties
- Greet residents, guests, and vendors in a friendly, professional, and timely manner
- answer incoming phone calls, respond to emails, and provide accurate information regarding community policies, amenities, and procedures
- monitor building/amenity access and ensure proper sign-in for visitors and contractors
- assist residents with questions, work order requests, amenity reservations, and general inquiries
- maintain clean, organized, and professional front desk and lobby areas
- receive, log, and distribute packages and deliveries as required by community policy
- assist the Community Association Manager with administrative duties such as data entry, filing, mail distribution, and document preparation
- report any safety, maintenance, or security concerns promptly to management
- support community events and communications as needed
- uphold the HOA's standards, confidentiality, and customer service expectations at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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