Front Desk Concierge

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

401k with safe harbor match

Perks at Work discounts

Holiday pay

Paid Time Off

Employee assistance program

Healthcare options

Financial Hardship Programs

Job Description

The Crestmoor at Green Hills is a premier luxury senior living community offering Independent Living, Assisted Living, and specialized Memory Care services to its residents. Located in an inviting environment, The Crestmoor focuses on creating a nurturing and safe atmosphere for seniors to enjoy their golden years with dignity and comfort. Our community is dedicated to fostering an exceptional living experience where respect, compassion, and personalized care are paramount. With a commitment to excellence, The Crestmoor combines modern amenities, comprehensive care programs, and an engaged community to support the needs of our residents and their families.

We are currently seeking... Show More

Job Requirements

High school diploma or GED required
Prior customer service, front desk, and telephone experience preferred
Valid Texas Driver's License required
Excellent communication and customer service skills
Strong problem-solving skills, good judgment, and attention to detail
Proficient in PC skills, including Microsoft Office, Word, and some Excel
Understanding of HIPAA requirements

Job Qualifications

High school diploma or GED
Prior customer service, front desk, and telephone experience preferred
Valid Texas Driver's License
Excellent communication and customer service skills
Strong problem-solving skills, good judgment, and attention to detail
Proficient in PC skills, including Microsoft Office, Word, and some Excel
Understanding of HIPAA requirements

Job Duties

Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner
Monitor all incoming public traffic and assist with inquiries
Maintain the cleanliness and orderliness of common areas and all public spaces
Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance
Provide key support to the sales and marketing team by managing inquiries effectively
Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests
Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately
Assist with maintenance orders, either on paper or through an electronic system
Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures
Assist with scheduling job applicant interviews for department heads
Track incoming/outgoing residents and guests and perform daily resident check-ins per policy
Be an active member of the community's emergency response team
Maintain a professional appearance and good personal hygiene in accordance with company policies
Work for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders
Assist with special projects or tasks as assigned
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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