Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
401K with a 4% safe harbor match
Perks at work
Holiday pay
generous PTO
Employee assistance program
Paycheck Advances
Healthcare options
Financial Hardship Programs
Compassionate Leave
PTO Cashout Option
Job Description
Village of Southampton is a distinguished senior living community located in Texas, offering Independent Living, Assisted Living, and Memory Care services designed to enhance the quality of life for its residents. Recognized for its warm, welcoming atmosphere and commitment to superior care, Village of Southampton creates an environment where seniors can thrive with dignity and comfort. This community combines professional healthcare with a home-like setting, making it an ideal place for seniors seeking supportive living arrangements in a vibrant and secure environment. The team at Village of Southampton works diligently to provide not only care but also an inclusive and... Show More
Job Requirements
- High school diploma or GED required
- prior customer service, front desk, and telephone experience preferred
- valid Texas driver's license required
- excellent communication and customer service skills
- strong problem-solving skills
- good judgment
- attention to detail
- proficient in PC skills, including Microsoft Office, Word, and some Excel
- understanding of HIPAA requirements
- availability to work weekends and holidays
- ability to lift up to 40 lbs
- ability to work in various environments for long periods
- maintain good personal hygiene and professional appearance
Job Qualifications
- High school diploma or GED
- prior customer service experience
- prior front desk experience
- prior telephone system operation experience
- excellent communication skills
- strong problem-solving skills
- good judgment
- attention to detail
- proficiency in Microsoft Office, Word, and some Excel
- understanding of HIPAA requirements
- ability to work well in team environments
- demonstrated reliability and professionalism
Job Duties
- Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner
- monitor all incoming public traffic and assist with inquiries
- maintain the cleanliness and orderliness of common areas and all public spaces
- respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance
- provide key support to the sales and marketing team by managing inquiries effectively
- follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests
- operate the paging/telephone system, answer calls, determine their nature, and route them appropriately
- assist with maintenance orders, either on paper or through an electronic system
- monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures
- assist with scheduling job applicant interviews for department heads
- track incoming/outgoing residents and guests and perform daily resident check-ins per policy
- be an active member of the community's emergency response team
- maintain a professional appearance and good personal hygiene in accordance with company policies
- assist with special projects or tasks as assigned
- detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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