Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $15.50
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training opportunities
Job Description
Our establishment is a well-regarded hotel committed to providing outstanding guest services and maintaining a welcoming atmosphere for all visitors. Situated in a prime location, we cater to a diverse clientele including vacationers, business travelers, and locals seeking comfortable accommodations and professional service. Our hotel prides itself on creating memorable experiences through attentive, efficient, and friendly service, ensuring guests feel valued and at home during their stay. The environment is dynamic and fast-paced, necessitating a team of dedicated professionals who are enthusiastic about hospitality and capable of handling varying responsibilities with professionalism and warmth.
The role of Front Desk Associa... Show More
The role of Front Desk Associa... Show More
Job Requirements
- High school diploma or equivalent
- valid driver’s license with clean driving record
- previous customer service experience preferred
- ability to stand for extended periods
- reliable transportation for commuting
- availability to work flexible hours including nights, weekends and holidays
- strong communication skills
- basic computer proficiency
- physical ability to perform duties
- attention to detail
- ability to handle cash accurately
- maintain confidentiality
- respond to emergencies appropriately
Job Qualifications
- High school diploma or equivalent
- previous experience in front desk or customer service role preferred
- valid driver’s license with clean driving record
- excellent communication skills
- strong organizational abilities
- ability to multitask effectively
- familiarity with reservation and computer systems
- customer-oriented mindset
- knowledge of emergency procedures
- dependable and trustworthy
- ability to work extended periods standing
- friendly and professional demeanor
- basic knowledge of local area and attractions
Job Duties
- Greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork required by shift
- handle cash drawer and balance shift report
- operate switchboard and transfer calls
- take guest messages with accuracy
- know room rates and hotel layout
- show rooms to prospective guests
- lock and secure desk area when leaving
- complete daily reports and correspondence
- set wake-up calls
- promote franchise membership club
- refer guests to other lodging when full
- provide directions and information on attractions
- take and record reservations
- check credit cards and guarantee reservations
- handle guest complaints
- drive guests to and from airport
- know emergency procedures and respond appropriately
- report hazards and investigate injuries
- prepare room status reports
- keep lobby and office clean
- operate computer systems and shut down procedures
- set up continental breakfast and make coffee
- complete call back sheets and comment logs
- comply with policies on personal use and social media
- perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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