Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Parental maternity leave
401k
Paid Time Off
Job Description
Sheraton Minneapolis West is a premier hotel located in the Minneapolis area, known for its commitment to providing exceptional guest experiences and high-quality accommodations. As a part of the renowned Sheraton brand, this establishment prides itself on combining modern amenities with outstanding customer service to create a welcoming and comfortable atmosphere for guests from all over the world. The hotel offers an array of services including comfortable lodging, event spaces, dining options, and wellness facilities, making it a favored choice for both business and leisure travelers.
This role is for a Front Desk Associate at Sheraton Minneapolis West, a full-... Show More
This role is for a Front Desk Associate at Sheraton Minneapolis West, a full-... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work flexible schedules including nights, weekends and holidays
- Strong work ethic and self-initiative
- Basic math skills
- Ability to communicate cordially and professionally with guests
- Ability to manage cash handling accurately
- Familiarity with front office computer or manual systems
- Ability to follow cancellation and relocation procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to operate front office computer systems
- Basic math skills for cash handling
- Ability to work flexible schedules including nights, weekends and holidays
- Team-oriented with a customer-focused attitude
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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