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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.50 - $18.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid vacation
Paid holidays
Paid parental leave
Tuition Reimbursement
weekly pay
free shift meal
Free parking
employee discount
Job Description
Delaware North Parks and Resorts is a renowned hospitality company operating a range of premium properties, including hotels, casinos, national parks, and sports arenas worldwide. Their mission centers on providing exceptional service and memorable experiences to guests by combining tradition with modern standards of hospitality. At the core of their operations is the Westin Buffalo, a luxury lifestyle hotel located in the heart of Buffalo, New York, housed within Delaware North's global headquarters. Established in 2019, the Westin Buffalo has gained a prestigious reputation as a AAA Four Diamond hotel, known for its well-appointed guest rooms, cutting-edge fitness center, complimentary... Show More
Job Requirements
- No high school diploma or GED required
- previous customer service experience preferred
- previous front desk experience preferred
- ability to walk and stand for long periods of time as well as bend and climb stairs throughout shifts
Job Qualifications
- Good interpersonal communication skills in person and by phone
- previous customer service experience is beneficial
- ability to multitask and function professionally under pressure
- previous front desk experience preferred
Job Duties
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- manage cash and credit card transactions while keeping accurate paperwork
- resolve small guest issues immediately, delivering items to guests as needed
- monitor and balance the daily figures, post room and tax charges on guest accounts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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