Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.35 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a world-renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic properties and exceptional guest experiences, MGM Resorts operates some of the most famous hotels and casinos in the world, including The Cosmopolitan. The company is deeply committed to creating vibrant environments where guests can enjoy luxury accommodations, exciting entertainment, and unparalleled service. MGM Resorts celebrates diversity, innovation, and collaboration, making it an exciting workplace for individuals passionate about the hospitality industry. As an industry leader, MGM Resorts offers a broad range of career opportunities and takes pride in fostering a culture... Show More
Job Requirements
- High school diploma, GED or equivalent required
- 1+ years of prior relevant experience with face-to-face guest service experience as a Front Desk or Concierge preferred
- Work varied shifts, to include weekends and holidays required
Job Qualifications
- High school diploma, GED or equivalent
- Prior relevant experience with face-to-face guest service preferred
- Strong interpersonal and communication skills
- Ability to work varied shifts including weekends and holidays
- Customer-focused attitude
- Basic proficiency in cash handling and transaction processing
- Ability to multitask and respond calmly in a fast-paced environment
Job Duties
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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