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Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $13.50 - $17.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
accident insurance
short-term disability insurance
long-term disability insurance
Pet insurance
Gym membership discounts
Paid Time Off
Paid holidays
Employee discounts at Shamin Hotels
401k plan with company match
Job Description
Shamin Hotels is a prominent hospitality company founded in 1978 by P.C. Amin and B.N. Shah. Originating from a bold entrepreneurial vision, the company began with the acquisition of a bankrupt hotel in Lumberton, North Carolina, and has since grown into the largest hotel owner and operator in Virginia. Today, Shamin Hotels manages over 70 properties across multiple states, establishing a strong presence in the hospitality industry. Known for its commitment to excellence, innovative spirit, and customer-centric approach, Shamin Hotels offers diverse opportunities for growth and advancement within the company. With a focus on quality service and community engagement, Shamin... Show More
Job Requirements
- High school diploma or GED certification or equivalent combination of education and experience
- Reliable mode of transportation
- Prior proven experience as a front desk agent preferred
- Strong prioritization and time management skills
- Ability to work swiftly without compromising quality
- Attention to detail skills required
- Must comply with company policies and procedures
Job Qualifications
- Proven experience as a front desk agent preferred
- Prioritization and time management skills required
- Ability to work quickly without compromising quality
- Strong attention to detail
- High school diploma or GED or equivalent combination of education and experience
- Reliable mode of transportation
Job Duties
- Greets, registers, and assigns rooms to guests
- Issues room key and escort instructions to Bell person or guest without announcing room numbers
- Date-stamps, sorts, and racks incoming mail and messages
- Transmits and receives messages using telephone, fax and switchboard
- Answers inquiries about hotel services, registration, dining, shopping, entertainment and travel directions
- Keeps records of room availability and guests' accounts
- Computes bills, collects payments, and makes change for guests
- Makes, confirms and cancels reservations
- Posts charges such as room, food, liquor or telephone
- Makes restaurant, transportation or entertainment reservations
- Deposits guests' valuables in hotel safe or safe-deposit box
- Orders complimentary flowers or champagne for special guests as directed
- Understands and enforces company credit policies
- Accounts for all cash and makes deposits per policies
- Communicates with front office and hotel departments
- Reports to work for scheduled shifts on time and in uniform
- Complies with company policies and procedures
- Greets guests in a friendly and warm manner
- Cross sells other Shamin Hotels
- Performs other related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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