Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.95 - $1.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
company uniform
wellness incentive programs
Access to hotel food and beverage discounts
Employee dining room meals
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment venues that offer unforgettable experiences to millions of guests annually. At MGM Springfield, located in Springfield, Massachusetts, the company blends luxurious accommodations with vibrant entertainment to create a premier destination for visitors seeking excitement, relaxation, and unmatched customer service. MGM Resorts prides itself on fostering a dynamic and inclusive work environment where employees are empowered to excel and contribute meaningfully to the guest experience. With a strong commitment to innovation, community engagement, and employee development, MGM Resorts continues... Show More
Job Requirements
- minimum 6 months prior cash handling experience preferred
- minimum 1 year of relevant face-to-face guest service experience preferred
- willing and able to work full-time schedule including evenings weekends and holidays
- availability to work 3:00pm to 11:45pm shifts with Tuesdays and Wednesdays off
- strong interpersonal skills
- ability to maintain guest confidentiality and privacy
Job Qualifications
- minimum 1 year of face-to-face guest service experience
- demonstrated ability to handle cash transactions accurately
- strong customer service and communication skills
- ability to work collaboratively with other departments
- high school diploma or equivalent
- ability to manage guest check-in and check-out processes efficiently
- problem-solving skills to handle guest complaints effectively
- knowledge of hotel management software is a plus
Job Duties
- welcome guests to the property and provide exceptional service by anticipating needs and resolving complaints
- manage guest check-ins and check-outs including early and late arrivals and walk-ins
- enhance guest experiences by offering upgrades when available and promoting MGM Rewards enrollment and benefits
- collaborate with housekeeping and other departments to meet guest expectations and special requests
- process payments handle cash and credit transactions and ensure accuracy in charges and credits
- control and issue room keys while maintaining guest security privacy and confidentiality
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: