Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $20.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Oak Grove Racing, Gaming & Hotel is a modern gaming and hospitality facility located in a vibrant and high-traffic area in the heart of Oak Grove, Kentucky. Situated directly across from the large Army post at Fort Campbell, this property benefits from a unique blend of local and military clientele, enhancing the dynamic atmosphere of the establishment. The facility is not only conveniently positioned 10 miles from Clarksville, Tennessee but also less than 60 miles northwest of downtown Nashville, Tennessee, making it accessible to a broad regional audience. Oak Grove Racing, Gaming & Hotel stands as a prominent destination for... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- ability to work flexible hours including weekends, holidays and nights
- strong interpersonal skills and ability to maintain working relationships
- detail oriented with professional attitude
- self-motivated and able to work on the floor 90 percent of the time
- must obtain and maintain a valid Kentucky gaming/racing license
- ability to handle moderate physical activity including sitting, standing, walking, lifting up to 25lbs
Job Qualifications
- High school diploma or equivalent
- knowledge of principles and processes for providing customer service
- ability to maintain high levels of confidentiality and integrity
- excellent verbal and written communication skills
- strong organizational and time management skills
- professional attitude with customer focus
- self-motivated with attention to detail
- able to obtain and maintain a valid Kentucky gaming/racing license
Job Duties
- Greets, registers, and assigns rooms to hotel guests
- issues room keys to guests
- verifies guest identification and establishes how the guest will pay for accommodations
- keeps records of room availability and guests' accounts on computer
- computes bills and collects payments
- makes and confirms reservations
- uses player CMP system to make marketing offer reservations
- answers PBX calls and routes calls to proper extension
- answers inquiries pertaining to hotel services, shopping, dining, entertainment and activities
- advises housekeeping staff when rooms are vacated and ready for cleaning
- contacts housekeeping or maintenance staff when guests report problems
- performs simple bookkeeping activities, such as balancing cash accounts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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