Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Hotel Carmichael, Autograph Collection, located in the vibrant heart of Carmel, California, is a distinguished luxury hotel known for its blend of elegant accommodations, world-class amenities, and cultural enrichment. This exquisite property features 122 beautifully appointed guest rooms, the renowned Feinstein's Cabaret, and the upscale dining experience of Vivante. Each element of the hotel harmonizes to create an environment where sophistication meets comfort, making it a premier destination for travelers seeking refined tastes and personalized hospitality. The hotel prides itself on delivering exceptional service that reflects the charm and history of the Carmel community, making every guest’s stay memorable and... Show More
Job Requirements
- Ability to stand for long periods
- Ability to work in a fast-paced, crowded or close-quarters environment
- Excellent attendance and punctuality
- Willingness to participate in safety and security training
- Ability to handle cash and follow accounting procedures
- Ability to maintain confidentiality
- Must be able to communicate clearly and pleasantly with guests and staff
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic accounting and cashier skills
- Strong verbal and written communication skills in English
- Ability to multitask and work under pressure
- Professional appearance and demeanor
- Knowledge of hotel facilities and local area
- Strong interpersonal and teamwork skills
Job Duties
- Greet and welcome guests and visitors in a friendly and professional manner
- Register guests efficiently and accommodate room changes as needed
- Promote hotel services and provide accurate information on amenities and local attractions
- Handle guest inquiries, complaints, and special requests with empathy and prompt resolution
- Settle guest accounts upon check-out accurately following accounting and cash handling procedures
- Maintain key control and adhere to hotel security measures
- Collaborate effectively with front office, valet, bellman, sales, and accounting teams
- Participate in safety and security training and maintain knowledge of emergency protocols
- Report maintenance and safety issues to management promptly
- Maintain confidentiality of guest and hotel information
- Actively participate in ongoing training and perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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