Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
Flexible scheduling opportunities
Paid holidays
401(k) with employer match
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Moody National Management LP is a respected management company known for its commitment to cultivating strong workplace cultures and delivering outstanding service to customers. They emphasize the importance of people in their business, believing that trust, respect, and hard work are fundamental drivers of success. Moody fosters an environment where employees are encouraged to grow, learn, and maximize their potential, creating the best solutions in their respective sectors. One of Moody’s managed properties, Courtyard by Marriott Waterbury Downtown, exemplifies these values by providing a professional and welcoming environment for both guests and staff. This hotel is known for delivering top-tier... Show More
Job Requirements
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- minimum training required per year as assigned by the company
- any additional training required by manager
Job Qualifications
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- solid working knowledge of related company and brand policies, procedures, and services
- excellent interpersonal, written/verbal communication and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem-solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests, when possible, within policies/procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs/reports as specified by management
- arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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