Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $14.50
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vacation Time
quarterly bonuses
professional advancement opportunities
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry, RAM Hotels specializes in managing midscale hotel brands across key markets in Alabama and Georgia. With a commitment to redefining guest experiences, RAM Hotels combines high-quality service with operational excellence to meet and exceed the expectations of corporate America’s travelers. As part of the RAM Hotels family, employees are welcomed into an environment that encourages professional growth, fosters teamwork, and values dedication to hospitality. The company has grown quietly yet steadily, emphasizing a culture that respects diversity, promotes... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year of relevant work-related experience
- Proficient computer skills including MS Word, Excel, and PowerPoint
- Experience with data entry and database management
- Capable of working flexible schedules including varied shifts
- Excellent communication skills both written and verbal
- Physical capability to walk, sit, stand for long periods and lift up to 40 pounds
- Experience operating front office equipment
- Strong organizational skills
- Ability to handle repetitive tasks
- Ability to effectively manage and resolve guest issues calmly
- Knowledge of credit-check and cash-handling procedures
- Familiarity with safety, emergency, and accident prevention protocols
Job Qualifications
- High school graduate or equivalent
- One year of work-related experience in customer service, hotel industry, management, or related fields strongly preferred
- Proficient in MS Word, Excel, and PowerPoint
- Experience in data entry and database management
- Telephone etiquette skills
- Understanding of the hospitality industry preferred
- Previous experience as a Guest Services Agent or similar role preferred
- Bilingual communication skills preferred
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to perform repetitive tasks
- Flexibility to work varied schedules
- Physical ability to walk, sit, stand during shift
- Ability to lift up to 40 pounds
- Experience with front office equipment
- Ability to manage and resolve disruptive circumstances
- Ability to remain calm under pressure and work effectively in a fast-paced environment
- Positive representation of the property with respect for diversity and multicultural environments
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, and recommending area attractions
- Become familiar with the property location, types of rooms available, room rates, and activities and services offered
- Review guest reservation status and identify length of stay, present options and alternatives, use suggestive selling techniques to promote rooms and services
- Accommodate guests with registration, assign hotel rooms, generate secure room cards, assist with special requests, pre-register rooms, monitor reservations, understand cancellation procedures and room status tracking
- Verify guest’s method of payment, follow credit-check procedures, adhere to cash-handling policies, post charges to guest accounts, manage safe deposit boxes, handle mailing and messaging procedures
- Input guest information into PMS system, communicate with hotel personnel, maintain front desk area cleanliness, post Suite Shop purchases, review pass-on log and bulletin board
- Coordinate with housekeeping for room status updates, notify housekeeping of early check-ins, late check-outs, special requests, coordinate maintenance requests with engineering
- Attend departmental meetings, adapt to shift changes as necessary, be aware of daily activities on the property
- Report unusual occurrences or requests to management, understand safety, emergency, and accident prevention procedures
- Perform additional tasks as necessary to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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