Front Desk Clerk - FT

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $14.00

Work Schedule

Flexible

Benefits

Health Insurance

Vacation Time

quarterly bonuses

Career advancement opportunities

Comprehensive health benefits

Paid Time Off

Employee Discounts

Job Description

RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, recognized as a leader in the hospitality sector within corporate America. With a solid presence in key markets throughout Alabama and Georgia, RAM Hotels partners with well-known midscale hotel brands, delivering consistent quality and memorable guest experiences. The company prides itself on its commitment to exceeding guest expectations and continuously evolving the hospitality industry's standards. Joining RAM Hotels means becoming part of a collaborative and inclusive family dedicated to professional growth and excellence in service.

The Front Desk Clerk position at RAM Hotels i... Show More

Job Requirements

Must have experience with front office equipment
Must be flexible to work varied schedules
Excellent written and oral communication skills
Excellent organization skills
Must have understanding and ability to perform repetitive tasks
Must have physical ability to walk, sit, and stand during scheduled shift
Must be able to lift up to 40 lbs

Job Qualifications

High-school graduate or equivalent
One year of work-related experience in customer service, hotel industry, management, or related fields
Proficient in MS Word, Excel, PowerPoint
Experience with data entry and database management
Strong telephone etiquette
Understanding of hospitality industry preferred
Previous guest services experience preferred
Bilingual communication skills preferred
Experience with front office equipment
Excellent communication and organizational skills
Ability to perform repetitive tasks
Physical ability to walk, sit, stand during shifts and lift up to 40 lbs

Job Duties

Serve as concierge to guests (including making restaurant reservations, providing directions, recommending area attractions)
Become familiar with property location, room types, rates, and services offered
Review guest reservation status and length of stay, present options and alternatives using suggestive selling techniques
Accommodate guests with registration, assign rooms, generate room cards, assist with special requests, monitor reservations and understand cancellation procedures
Verify guest payment methods and adhere to credit and cash handling policies, post charges to accounts, manage safe deposit box procedures, and handle mailing and messaging
Input guest information into PMS system and ensure front desk area is clean and presentable
Coordinate with housekeeping on room statuses and maintenance requests
Adapt to shift changes as required, attend meetings, report unusual occurrences to management, understand safety procedures
Perform additional tasks to exceed guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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