Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
Paid Time Off
Comprehensive health packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry of corporate America, RAM Hotels has earned a distinguished reputation by serving some of the most well-known midscale hotel brands in key markets across Alabama and Georgia. The company prides itself on not just being a part of the hospitality sector but continuously transforming it to meet and exceed guest expectations. RAM Hotels operates with a focused commitment to quality, guest satisfaction, and professional growth for its employees, fostering a family-oriented work environment where every team member contributes... Show More
Job Requirements
- Must have experience with front office equipment
- Must be flexible to work varied schedules
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to perform repetitive tasks
- Physical ability to walk, sit, and stand during scheduled shifts
- Must be able to lift up to 40 lbs
- Ability to manage and resolve disruptive situations calmly and compassionately
- Ability to work under pressure while maintaining composure
- Positive representation of property and respect for diversity and multicultural environments
Job Qualifications
- High school graduate or equivalent
- One year of work-related experience preferably in customer service, hotel industry, management, or related fields
- Proficient in MS Word, Excel, PowerPoint
- Experience with data entry and database management
- Telephone etiquette skills
- Understanding and experience in the hospitality industry preferred
- Previous experience as a Guest Services Agent preferred
- Bilingual communication skills preferred
Job Duties
- Serve as concierge to guests, making reservations, providing directions, and recommending attractions
- Review guest reservation status and assist with making choices using suggestive selling techniques
- Accommodate guests with registration, assign rooms, generate room cards, and assist with special requests
- Verify payment methods, adhere to credit and cash-handling policies, post charges, and handle safe deposit boxes
- Input guest information into property management system, maintain front desk cleanliness, and manage guest folios
- Coordinate closely with housekeeping and maintenance departments regarding room status and guest requests
- Attend departmental meetings, report unusual occurrences, and understand safety and emergency procedures
- Perform additional tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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