Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.35 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
wellness incentive programs
Discounts on company services and partners
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic resorts, casinos, and entertainment destinations, MGM Resorts offers guests extraordinary experiences blending luxury, innovation, and world-class service. Among its impressive portfolio, Bellagio stands out as a premier luxury resort famous for its elegance, exquisite art, and captivating fountain shows. MGM Resorts fosters a dynamic and inclusive work environment that values teamwork, creativity, and the unique contributions of every employee.
Joining MGM Resorts as a Front Desk Representative at Bellagio means becoming the first point of contact for guests ar... Show More
Joining MGM Resorts as a Front Desk Representative at Bellagio means becoming the first point of contact for guests ar... Show More
Job Requirements
- high school diploma, GED or equivalent
- 1+ years of relevant guest service experience preferred
- ability to work varied shifts including weekends and holidays
- strong interpersonal and communication skills
- proficiency in handling cash and credit transactions
- commitment to guest satisfaction and confidentiality
- ability to collaborate effectively with other departments
Job Qualifications
- high school diploma, GED or equivalent
- 1+ years of prior relevant experience with face-to-face guest service experience as a Front Desk or Concierge preferred
- ability to work varied shifts, including weekends and holidays
Job Duties
- welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
- partner with Housekeeping and other related departments to meet guest expectations and special requests
- ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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