Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.18
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
Marriott International is a world-renowned hospitality company that operates a wide portfolio of esteemed hotel brands, renowned globally for their commitment to exceptional guest service and quality. Among these distinguished brands, the Oakland Marriott City Center stands out as a premium hotel located conveniently in Oakland, California. This property exemplifies Marriott's dedication to providing unparalleled comfort, sophisticated accommodations, and superior guest experience for business travelers and tourists alike. Known for its dynamic service culture, the Oakland Marriott City Center combines strategic urban location with superior amenities, making it a preferred destination in the San Francisco Bay Area. Guests staying at... Show More
Job Requirements
- High school diploma or GED equivalent
- ability to process payments and handle cash transactions accurately
- strong customer service orientation
- effective communication skills
- ability to work in a fast-paced environment
- standing, sitting, or walking for extended periods
- ability to lift or move objects up to 10 pounds
- willingness to comply with company policies and procedures
- commitment to maintaining a professional appearance
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- excellent communication and interpersonal skills
- ability to handle multiple tasks simultaneously
- ability to maintain professionalism and confidentiality
- strong attention to detail and organizational skills
Job Duties
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- process payments including room charges, cash, checks, debit, or credit
- handle guest check-outs and resolve any late or disputed charges
- answer, record, and process guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track room readiness for check-in
- communicate parking procedures and dispatch bell or valet staff as needed
- supply guests with directions and information about the property and local areas
- run daily reports such as number of arrivals and departures
- complete designated cashier and closing reports
- count bank at beginning and end of shift
- balance and drop receipts according to accounting specifications
- follow all company safety and security policies
- welcome and acknowledge guests according to company standards
- assist individuals with disabilities
- maintain confidentiality and protect company assets
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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