Courtyard Akron Downtown

Front Desk Clerk

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities

Job Description

Concord Hospitality is a reputable and well-established hotel management company known for its commitment to quality, integrity, and community. As a leader in the hospitality industry, Concord Hospitality manages a diverse portfolio of hotels across the country, focusing on delivering exceptional guest experiences and maintaining high standards of service. The company culture is built on five cornerstone values: Quality, Integrity, Community, Profitability, and Fun. This foundation guides every aspect of the work environment, ensuring associates feel valued, respected, and supported in their professional growth. Concord Hospitality places a strong emphasis on creating a workplace where employees are not only inspired... Show More

Job Requirements

  • high school diploma or equivalent
  • prior experience in hospitality or customer service preferred
  • ability to handle multiple tasks simultaneously
  • excellent verbal and written communication skills
  • strong attention to detail
  • ability to work flexible hours including weekends and holidays
  • maintain professionalism and confidentiality at all times
  • willingness to learn and adapt

Job Qualifications

  • high school diploma or equivalent
  • prior experience in hospitality or customer service preferred
  • excellent communication and interpersonal skills
  • ability to handle multiple tasks in a fast-paced environment
  • basic computer proficiency
  • strong problem-solving skills
  • friendly and approachable demeanor

Job Duties

  • assisting guests efficiently, courteously and professionally at all times
  • maintain a high level of service and hospitality
  • promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • post guest charges, collect payments and follow all cash handling procedures
  • handle guest mail and messages with respect to privacy and professionalism
  • be knowledgeable of the hotel brand and various programs including travel programs and special offers
  • be a great communicator to various departments and management on guest comments and concerns
  • respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • have full knowledge of hotel safety and emergency procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.