Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Coeur d'Alene Casino Resort Hotel, located in Worley, Idaho, is a premier hospitality and entertainment destination known for its luxurious accommodations, exceptional amenities, and vibrant casino offerings. As a key player in the hospitality industry, the resort is committed to delivering outstanding guest experiences that blend comfort, entertainment, and tribal hospitality. This full-service resort features a combination of hotel lodging, casino gaming, dining, and event hosting, attracting visitors from across the region and providing a dynamic work environment for its staff. With a strong emphasis on community engagement and cultural respect, the resort honors its Coeur d'Alene Tribal heritage... Show More
Job Requirements
- High school diploma or equivalent
- Must be 18 years of age or older
- Six months of previous related experience preferred
- Previous customer service experience
- Coeur d'Alene Tribal gaming license required
- At least six months cashiering experience
- Basic computer skills including keyboarding
- Ability to work in a team environment
- Ability to manage conflict
- Ability to multi-task
- Ability to follow policies with minimal supervision
Job Qualifications
- Coefficient d'Alene Tribal gaming license required
- High school diploma or equivalent required
- Must be 18 years of age or older
- Six months of previous related experience preferred
- Previous customer service experience required
- At least six months previous cashiering experience required
- Computer skills and keyboarding are required
- Knowledge of Microsoft Word operations preferred
- Ability to work well in a team environment
- Ability to manage conflict and influence outcomes preferred
- Adept at multi-tasking
- Ability to develop solutions in ambiguous and complex situations preferred
- Skilled at following broad policies with minimal supervision
Job Duties
- Greet all customers of the Coeur d'Alene Casino Resort Hotel
- Make reservations and check guests in and out of the hotel including obtaining full payment
- Process payments including cash, credit card, and other in-house forms accurately and manage daily till and paperwork
- Provide excellent tribal hospitality and customer service following policies and procedures
- Maintain confidentiality and security of proprietary company information
- Maintain knowledge of rates, promotions, location, and amenities of all rooms
- Complete appropriate paperwork accurately and in a timely manner
- Ensure all transactions and ending bank are accurate
- Maintain organization and cleanliness of the front desk area
- Document all guest requests and concerns and communicate to responsible personnel
- Deliver additional guest supplies as needed
- Address guest concerns and escalate as required
- Attend all meetings, trainings, and workshops as required by the Hotel Manager
- Perform other projects and duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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