Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
training programs
Employee assistance program
Job Description
The Coeur d'Alene Casino Resort Hotel, located in Worley, Idaho, is a premier hospitality establishment that offers an exceptional blend of gaming, luxury accommodations, and rich indigenous culture. This renowned resort and casino is deeply rooted in the Coeur d'Alene Tribal community and stands as a beacon of high-quality service and entertainment for both local and visiting guests. Known for its commitment to outstanding customer service and authentic tribal hospitality, the resort features a wide range of amenities including a full-service hotel, gaming facilities, dining options, and entertainment venues. It caters to a diverse clientele, from leisure travelers and gaming... Show More
Job Requirements
- Coeur d'Alene Tribal gaming license required
- Must be 18 years of age or older
- High school diploma or equivalent
- Six months of previous related experience preferred
- Previous customer service experience required
- At least six months of cashiering experience
- Computer skills required
- Ability to work well in a team
- Must be adept at multi-tasking
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Six months of cashiering experience
- Computer skills including keyboarding
- Knowledge of Microsoft Word preferred
- Ability to work well in a team environment
- Ability to manage conflict and influence outcomes preferred
- Skilled at multi-tasking
- Ability to develop solutions in complex situations preferred
- Ability to follow policies with minimal supervision
Job Duties
- Greet all customers of the Coeur d'Alene Casino Resort Hotel
- Make reservations and check guests in and out of the hotel
- Assign rooms based on requests and availability
- Process payments including cash and credit cards
- Provide tribal hospitality and excellent customer service
- Maintain confidentiality and security of company information
- Maintain knowledge of hotel rates, promotions, and amenities
- Complete paperwork accurately and timely
- Ensure accuracy of transactions and ending bank
- Maintain organization and cleanliness of the front desk area
- Document guest requests and communicate to responsible personnel
- Deliver guest supplies as needed
- Address guest concerns and escalate when necessary
- Attend meetings, trainings, and workshops
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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