Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a respected company known for its commitment to quality service and a supportive work culture in the hospitality industry. As a prominent hotel management company, Concord Hospitality operates a portfolio of hotels that emphasize guest satisfaction and associate well-being. The company culture at Concord Hospitality is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These values create a work environment where associates feel valued, respected, and motivated to deliver exceptional guest experiences. Concord Hospitality is committed to hiring the best associates in the market and fostering a workplace where employees can grow and thrive. The... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate effectively with guests and team members
- Proactive problem-solving skills
- Ability to manage multiple tasks simultaneously
- Strong attention to detail
- Availability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or guest services role preferred
- Strong communication and interpersonal skills
- Ability to handle cash and financial transactions accurately
- Knowledge of hotel operations and safety procedures
- Customer service orientation with a proactive and courteous approach
- Ability to multi-task and work efficiently in a fast-paced environment
Job Duties
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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