Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.55 - $20.20
Work Schedule
Standard Hours
Benefits
Health care benefits
flexible spending accounts
401(k) Plan
earned paid time off
sick leave
Life insurance
Disability Coverage
Job Description
JW Marriott Minneapolis Mall of America is a distinguished property within Marriott International's luxury portfolio, located in Bloomington, Minnesota. As one of over 100 JW Marriott hotels worldwide, this location embodies the brand's commitment to gracious hospitality, innovative service, and a vibrant, welcoming environment. Marriott International is renowned globally for its extensive portfolio of diverse brands that elevate hospitality standards and create memorable experiences for guests. The JW Marriott brand, in particular, emphasizes a holistic approach to workplace well-being, professional development, and a strong sense of community among associates. At JW Marriott Minneapolis Mall of America, employees enjoy a unique... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to communicate clearly and professionally
- strong customer service skills
- ability to handle cash and financial transactions accurately
- basic computer skills
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- no license or certification required
- ability to communicate clearly and professionally
- strong customer service skills
- ability to handle cash and financial transactions accurately
- basic computer skills
Job Duties
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- process all payment types such as room charges, cash, checks, debit, or credit
- process all check-outs including resolving any late and disputed charges
- answer, record, and process guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- supply guests with directions and information regarding property and local areas of interest
- run daily reports on arrivals, departures, and special requests and check for accuracy
- complete designated cashier and closing reports
- count bank at beginning and end of shift
- balance and drop receipts according to Accounting specifications
- follow all company safety and security policies and procedures
- welcome and acknowledge all guests according to company standards
- assist individuals with disabilities
- speak and answer telephones using clear and professional language
- develop and maintain positive working relationships
- comply with quality assurance expectations and standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 10 pounds
- perform other reasonable job duties as requested
Job Qualifications
Experience
No experience required
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter