Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.95
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives
Career advancement opportunities
Job Description
San Jose Marriott is a distinguished hotel located at 301 South Market Street, San Jose, California. The hotel is part of Marriott International, a globally recognized leader in hospitality. Known for its commitment to exceptional guest services and high standards, San Jose Marriott offers a luxurious and comfortable environment for both leisure and business travelers in the heart of Silicon Valley. The establishment is committed to diversity, inclusion, and providing equal opportunities to all its associates, fostering a welcoming and supportive workplace culture. As a full-service hotel, it offers a broad range of amenities and services, ensuring a memorable stay... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to work overnight shifts
- Strong interpersonal and communication skills
- Ability to handle cash and process payments
- Ability to maintain confidentiality
- Professional appearance
- Ability to stand or walk for extended periods
- Physical ability to lift up to 10 pounds
- Commitment to company safety and security policies
Job Qualifications
- High school diploma or GED
- Excellent communication skills
- Ability to handle cash transactions accurately
- Strong customer service orientation
- Professional appearance and demeanor
- Ability to work overnight shifts
- Basic computer skills for reporting and data entry
- Ability to assist guests including those with disabilities
- Ability to follow company policies and procedures
- Capacity to work standing or walking for extended periods
- Ability to lift up to 10 pounds
Job Duties
- Process guest check-ins by confirming reservations assigning rooms and issuing room keys
- Handle all types of guest payments including accommodation charges cash cheques debit or credit cards
- Manage guest accounts including resolving disputed charges and late check-outs
- Respond to guest calls messages requests and questions
- Coordinate with housekeeping to ensure rooms are clean and ready for guests
- Communicate parking procedures and coordinate with bell staff as needed
- Provide guests with directions and information about the hotel and local area
- Prepare daily reports including arrivals departures and special requests
- Process guest personal and traveler’s cheques
- Manage cash balance at the start and end of shifts
- Balance receipts according to accounting specifications
- Maintain uniform appearance and uphold company policies
- Communicate professionally and assist guests including those with disabilities
- Perform physical tasks such as standing walking and lifting objects up to 10 pounds
- Execute other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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