Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.69 - $27.44
Work Schedule
Standard Hours
Benefits
Medical insurance
flexible spending accounts
401(k) retirement plan
Paid Time Off
sick leave
Life insurance
Disability Coverage
Job Description
JW Marriott Chicago is a luxury hotel located at 151 West Adams Street in the vibrant city of Chicago, Illinois. As part of Marriott International's portfolio of premium hotels, JW Marriott is known for its exceptional hospitality, world-class amenities, and commitment to providing memorable guest experiences. The hotel caters to discerning travelers, offering a sophisticated environment, elegant accommodations, and personalized services to ensure every guest feels valued and cared for during their stay. Marriott International is a globally recognized leader in the hospitality industry, dedicated to delivering outstanding service and fostering a diverse and inclusive workplace where employees can thrive... Show More
Job Requirements
- High school diploma or equivalent GED certificate
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move objects weighing up to 10 pounds
- Commitment to comply with company security and protection policies
- Maintain appearance with clean and professional uniform
- Maintain confidentiality of company information
- Communicate effectively in clear and professional language
- Adhere to quality assurance standards
- Ability to handle guest requests with courteous and genuine service
Job Qualifications
- High school diploma or equivalent GED certificate
- Good communication skills in clear and professional English
- Ability to use computer systems for report preparation and payment processing
- Customer service experience preferred but not required
- Ability to work effectively in a team and cultivate positive workplace relationships
- Physical ability to stand, sit, or walk for extended periods and lift or move objects up to 10 pounds
- Attention to detail and commitment to company policies and hospitality standards
Job Duties
- Process guest check-ins by confirming reservations, assigning rooms and distributing room keys
- Process various payment types including lodging charges, cash, check, debit, and credit card payments
- Manage guest folios and handle disputed or after-hours charges
- Respond to guest calls, messages, requests, questions, or concerns
- Coordinate with housekeeping to ensure rooms are in perfect condition before guest arrival
- Provide guests and visitors with information regarding parking procedures and local area attractions
- Prepare daily reports on arrivals and departures, identify special requests and verify report accuracy
Job Qualifications
Experience
No experience required
Job Location
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