Front Desk Clerk

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Job Description

The hiring establishment is a reputable hotel dedicated to providing exceptional hospitality and customer service to guests. As a recognized entity in the hospitality industry, the hotel prides itself on maintaining high standards of comfort, safety, and guest satisfaction. The hotel operates with an unwavering commitment to hospitality excellence, offering a welcoming environment for travelers and visitors alike. It caters to a diverse clientele, ensuring that each guest experiences personalized service and a pleasant stay.

We are currently seeking a Front Desk Associate to join our dynamic team and contribute to our mission of delivering superior guest experiences. T... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Basic cash handling skills
Excellent communication skills
Ability to use switchboard and telephone systems
Ability to handle guest complaints professionally
Familiarity with local area attractions and amenities
Ability to work independently and as part of a team
Physical ability to lift 30 pounds and stand for extended periods

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Basic cash handling skills
Excellent communication skills
Ability to use switchboard and telephone systems
Knowledge of reservation systems or willingness to learn
Strong organizational skills
Ability to handle guest complaints professionally
Familiarity with local area attractions and amenities
Ability to work independently and as part of a team
Basic computer skills
Understanding of emergency procedures
Physical ability to lift 30 pounds and stand for extended periods

Job Duties

Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management
Greet guests
check them in and out with friendliness, speed and accuracy
Maintain all paperwork as required by your shift
Check registration cards for completeness, accuracy, and legibility
Maintain accuracy in handling cash
Responsible for cash drawer and balancing shift report
Know how to handle money and make change correctly
Operate switchboard and transfer calls as required by shift
Take guest messages with accuracy
Always note time and date of message as well as the caller's name
Turn on message light to ensure guest receives message if message center not working
Keep all business confidential on and off duty
Know room rates, locations, and furnishings of all rooms
Know physical make-up of building interior and exterior
Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk
Lock and secure the desk area at any time when required to leave the desk area
Do all daily reports, statements, correspondence, etc., as dictated by your manager
Set wake-up calls as dictated by your shift and write time on the wake-up sheet
Promote membership in the franchise's membership club
Help secure lodging for guest by referrals when hotel is full
Know what attractions, restaurants, and events are available
Be polite and present a friendly and caring image
Take and record reservations with accuracy, confirm as requested
Check credit cards and guaranteed reservations for validity and acceptability
Know status of reservations on a daily and future basis
Be able to handle guest complaints
Know emergency procedures and how to respond
Prepare room status reports and maid sheets when working night shift
Coordinate with the manager on the day shift for accurate availability
Keep lobby and office area clean at all times
Know the computer operations including procedures for shut down when necessary
Set up and maintain continental breakfast as well as how to make coffee properly
Know the location of the ADA box and how to use it
Complete call back sheet and file
Complete room availability form
Complete comment log for your shift
Complete shift verification form
Know that computer equipment may not be used for personal use
Cell phones and other types social media are not to be used during work time
Be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs
All other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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