Front Desk Clerk

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401k

Tuition Assistance

discounted room rates

Training and Development

Career advancement opportunities

Job Description

Concord Hospitality is a respected hospitality company known for its commitment to quality, integrity, community, profitability, and fun. With a strong presence in the hotel industry, Concord Hospitality manages a portfolio of hotels where it prioritizes a culture of respect and value for its employees. The company is dedicated to fostering a supportive and engaging work environment that allows associates to thrive both personally and professionally. At Concord, the Associate First policy is a cornerstone of their culture, ensuring that every team member feels appreciated and empowered to contribute to the company’s success.

The Front Desk & Guest... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to communicate clearly and professionally
Basic math skills for handling payments
Ability to work flexible hours including evenings, weekends and holidays
Strong problem-solving skills
Must be able to maintain confidentiality and professionalism

Job Qualifications

High school diploma or equivalent
Experience in customer service or hospitality preferred
Strong communication and interpersonal skills
Ability to handle cash and financial transactions responsibly
Knowledge of hotel operations and brand programs is a plus
Ability to multitask and manage time efficiently
Demonstrated commitment to providing excellent guest service

Job Duties

Assist guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues ensuring timely resolution
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs such as travel programs and special offers
Communicate guest comments and concerns to various departments and management
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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