Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Day Shifts
Benefits
Free Meals
flexible schedules
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Job Description
The Platinum Hotel is a respected and customer-centric hospitality establishment situated just one block from the vibrant Las Vegas Strip and conveniently five blocks from the University of Nevada, Las Vegas (UNLV). Known for its welcoming atmosphere and exceptional guest services, the hotel operates in a non-union, non-smoking, and non-gaming environment, providing a comfortable and professional workplace for its employees. The Platinum Hotel prides itself on creating an inviting space for travelers and locals alike, balancing the excitement of Las Vegas with a sense of warmth and attentiveness. This commitment to quality service has made it a preferred destination for... Show More
Job Requirements
- High school diploma or equivalent
- Must be 21 years or older
- Minimum of 6 months previous work experience in a guest service position
- Ability to work independently
- Good judgment, problem solving, and decision-making skills
- Strong organization and time management skills
- Effective oral and written communication skills
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months previous work experience in a guest service position
- Experience in customer service roles such as receptionist, administrative assistant, or medical receptionist preferred
- Service oriented mindset
- Good oral and written communication skills
- Ability to work independently
- Good judgment, problem solving, and decision-making skills
- Strong organization and time management skills
- Experience with SMS or similar property management system is a plus
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Research guest requests and create memorable amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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