Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Meal Allowances
Job Description
Our establishment is a reputable hotel known for prioritizing guest satisfaction and maintaining a welcoming atmosphere. We provide comfortable accommodations and outstanding service to travelers from all walks of life. Our hotel is committed to excellence in the hospitality industry and strives to create a positive and memorable experience for every guest who walks through our doors. We believe that our dedicated team members are the heart of our success, and we are currently seeking a motivated Front Desk Associate to join our team.\n\nAs a Front Desk Associate, you will play a crucial role in the daily operations of our... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or customer service
- Ability to greet guests in a friendly and professional manner
- Capable of accurate cash handling and balancing reports
- Ability to operate switchboard and manage phone calls
- Knowledge of hotel room rates and reservation systems
- Ability to handle emergencies and guest complaints
- Physical ability to lift 30 pounds, stand long periods, and navigate stairs
- Ability to maintain confidentiality and follow company policies
- Proficiency in basic computer operations
- Excellent organizational and communication skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service role preferred
- Strong communication and interpersonal skills
- Basic math and cash handling skills
- Ability to operate switchboard and computer systems
- Knowledge of hotel operations and guest services
- Ability to handle guest complaints professionally
- Understanding of emergency procedures
- Familiarity with local attractions and services
- Ability to maintain confidentiality
- Physical ability to perform duties including lifting and standing
Job Duties
- Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management
- Greet guests
- check them in and out with friendliness, speed and accuracy
- Acknowledge and greet everyone who enters and leaves the facility
- Maintain all paper work as required by your shift
- Initial and date when applicable
- Check registration cards for completeness, accuracy, and legibility
- Maintain accuracy in handling cash
- Responsible for cash drawer and balancing shift report
- Know how to handle money and make change correctly
- Operate switchboard and transfer calls as required by shift
- Take guest messages with accuracy
- Always note time and date of message as well as the caller's name
- Turn on message light to ensure guest receives message if message center not working
- Keep all business confidential on and off duty
- Know room rates, locations, and furnishings of all rooms
- Know physical make-up of building interior and exterior
- Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk
- Lock and secure the desk area at any time when required to leave the desk area
- Do all daily reports, statements, correspondence, etc., as dictated by your manager
- Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable
- Promote membership in the franchise's membership club
- Help secure lodging for guest by referrals when hotel is full
- Know what attractions, restaurants, and events are available
- Be familiar with the specific publications and maps for providing directions
- Be polite and present a friendly and caring image
- Take and record reservations with accuracy, confirm as requested
- Check credit cards and guaranteed reservations for validity and acceptability
- Know status of reservations on a daily and future basis
- Be able to handle guest complaints
- Know emergency procedures and how to respond
- Be familiar with the fire system and how to shut if off if there is a false alarm
- Report potential hazards to management and investigate alleged injuries on premises
- Complete Incident and Accident Reports as needed
- Know location of gas, electric, water cut off, breakers and emergency lights
- Prepare room status reports and maid sheets when working night shift
- Keep lobby and office area clean at all times
- Know computer operations including procedures for shut down when necessary
- Set up and maintain continental breakfast and make coffee properly
- Know location and usage of ADA box
- Complete Call Back Sheet, Room Availability form, Comment Log, and Shift Verification Form
- Ensure computer equipment not used for personal use
- Avoid use of cell phones and social media during work time
- Lift 30 pounds, stand for long periods, bend, stoop, and navigate stairs
- Seek assistance if unable to lift or move item over 30 pounds
- Perform all other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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