Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Day 1 Benefit Eligibility
Positive team environment
A people first culture
encouraging leadership
Recognition Programs and Rewards
discounted hotel rates worldwide
401(k) program with company match
Paid Time Off
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a renowned hospitality company dedicated to providing exceptional vacation experiences to guests and owners across various resort locations. Known for its outstanding commitment to service, innovation, and community impact, Hilton Grand Vacations operates an impressive portfolio of properties, including the Cibola Vista Resort and Spa located in Peoria, AZ. This resort offers luxurious amenities and a welcoming atmosphere, making it a popular destination for travelers seeking memorable vacations. The company places great emphasis on creating a positive, people-first culture that values teamwork, leadership, recognition, and career advancement. They offer extensive benefits starting from day one, highlighting... Show More
Job Requirements
- Strong proficiency in English both written and verbal communication
- Solid understanding of Microsoft Office 365 including Outlook Word Excel etc
- Excellent multitasking and organizational skills with the ability to prioritize tasks to meet team goals
- At least 6 months of customer service experience preferably in a hospitality or guest-facing role
- Flexible availability including weekends and holidays
Job Qualifications
- Strong proficiency in English both written and verbal communication
- Solid understanding of Microsoft Office 365 including Outlook Word Excel etc
- Excellent multitasking and organizational skills with the ability to prioritize tasks to meet team goals
- At least 6 months of customer service experience preferably in a hospitality or guest-facing role
- Flexible availability including weekends and holidays
- Experience as a front desk or guest services agent is preferred but not required
- Experience handling credit card transactions is preferred but not required
- Background in resort hospitality or related industries is preferred but not required
Job Duties
- Welcoming guests and owners with a warm friendly demeanor upon arrival
- Handling check-ins and check-outs efficiently and professionally
- Generating folios and processing payments accurately
- Handling housekeeping and maintenance requests and coordinating with the appropriate departments
- Preparing and restocking the front desk with essential supplies including arrival packets and local area information
- Answering phone calls and advising them to the right team members
- Supporting your team by taking on additional tasks as assigned by your supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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