Front Desk Clerk

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Full-time

Part-time

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Training and development opportunities

Job Description

The hiring establishment for this position is a hotel, specializing in providing comfortable and welcoming accommodations to guests from all walks of life. As a part of a team dedicated to quality service, the hotel prides itself on a seamless front desk operation that serves as the first point of contact and ongoing support for visitors. The hotel environment is dynamic, with a focus on guest satisfaction, operational efficiency, and maintaining a hospitable atmosphere. The Front Desk Associate role is a crucial component of the hotel's daily functioning, encompassing a range of responsibilities from greeting guests, managing reservations to handling... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or front desk operations preferred
Ability to handle cash accurately
Strong communication and interpersonal skills
Basic computer knowledge
Ability to stand for extended periods
Physical ability to lift up to 30 pounds
Knowledge of emergency procedures
Ability to maintain confidentiality
Customer service orientation
Ability to work flexible hours including nights and weekends

Job Qualifications

Excellent communication skills
Friendly and professional demeanor
Attention to detail
Ability to multitask and work under pressure
Basic knowledge of hotel reservation systems
Knowledge of local area attractions and services
Problem-solving skills
Ability to handle guest complaints tactfully
Familiarity with safety and security procedures
Ability to handle financial transactions
Ability to follow instructions and work independently
Team player mindset

Job Duties

Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management
Greet guests
check them in and out with friendliness, speed and accuracy
Acknowledge and greet everyone who enters and leaves the facility
Maintain all paper work as required by your shift
Initial and date when applicable
Check registration cards for completeness, accuracy, and legibility
Maintain accuracy in handling cash
Responsible for cash drawer and balancing shift report
Know how to handle money and make change correctly
Operate switchboard and transfer calls as required by shift
Take guest messages with accuracy
Always note time and date of message as well as the caller's name
Turn on message light to ensure guest receives message if message center not working
Keep all business confidential on and off duty
Know room rates, locations, and furnishings of all rooms
Know physical make-up of building interior and exterior
Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk
If desk clerk is alone, give key to prospective guest to view the room
Lock and secure the desk area at any time when required to leave the desk area
Do all daily reports, statements, correspondence, etc., as dictated by your manager
Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable
Promote membership in the franchise's membership club
Help secure lodging for guest by referrals when hotel is full
Know what attractions, restaurants, and events are available
Be familiar with the specific publications and maps for providing directions
Be polite and present a friendly and caring image
Take and record reservations with accuracy, confirm as requested
When a guest checks out, inquire if you can be of help to them in making lodging reservations for another property
Check credit cards and guaranteed reservations for validity and acceptability
Know status of reservations on a daily and future basis
Be able to handle guest complaints
Know emergency procedures and how to respond
Be familiar with the fire system and how to shut if off if there is a false alarm
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate any alleged injuries on premises
Complete Incident or Accident Reports as needed
Know where gas, electric, water cut off, and breakers are located
Know location of emergency lights
Prepare room status reports and maid sheets when working night shift and coordinate with the manager
Keep lobby and office area clean at all times
Know the computer operations including procedures for shut down
Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly
Know the location of the ADA box and how to use it
Complete call back sheet and file
Complete room availability form
Complete comment log for your shift
Complete shift verification form
Know that computer equipment may not be used for personal use
Cell phones and other types social media are not to be used during work time
Desk clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs
Employee is required to seek assistance if unable to lift or move an item over 30 pounds
All other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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