Front Desk Clerk

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Flexible Schedule

Job Description

The Front Desk Clerk position is a vital role within the hospitality industry, specifically at a hotel setting, which serves as the primary point of contact between guests and the hotel. Front Desk Clerks act as the welcoming face of the establishment, responsible for registering guests, explaining accommodations, processing payments, and ensuring an excellent customer experience throughout the guest's stay. Working in a fast-paced environment, Front Desk Clerks balance multiple responsibilities such as handling phone reservations, answering inquiries about hotel services, and addressing customer complaints with professionalism and warmth.

The hotel offers a dynamic and rewarding work environment where ... Show More

Job Requirements

High school diploma or equivalent
prior experience in customer service or hospitality preferred
ability to work flexible hours including weekends and holidays
basic computer skills and familiarity with front desk software
strong organizational and time management skills
excellent interpersonal skills
ability to handle cash and credit card transactions accurately
physical ability to sit or stand for extended periods
proficiency in English
problem-solving skills
ability to remain calm under pressure

Job Qualifications

Good customer service skills
ability to work independently and with others
good communication skills
ability to give and follow verbal and written instructions
attention to detail
ability to multi task
displays good initiative

Job Duties

Check in guests in an efficient and friendly manner
assure that guest is assigned type of room requested and that correct rate is charged
issue guest keys
follow brand standards for checking in elite members
check out guests at end of stay
ascertain guest satisfaction
collect keys
post any late charges and present bill to guests
accurately settle bill
handle incoming guest phone reservations
answer inquiries pertaining to hotel services
give entertainment suggestions and travel directions
handle all guest complaints or problems to exceed guest expectations
handle all guest service requests and make changes as necessary
serve as hotel phone operator
direct calls to proper extensions and take and deliver phone messages
keep records of room availability and guest accounts
operate front desk software
maintain balanced cash and billing drawer
maintain and take responsibility for all cash and credit card transactions
complete necessary accounts receivable and direct billing tasks
follow brand standards when processing guests stays based on brand point system
welcome guests and respond to requests promptly and professionally
check working condition of equipment and report unsafe or malfunctioning equipment
use suggested selling techniques to promote hotel services
coordinate room status updates with housekeeping
know how to use office equipment
know all safety and emergency procedures
maintain awareness of all rates
communicate with previous and following shifts
print arrival list from booking and third party sites and ensure all reservations are on Opera
ensure compliance with energy conservation and job safety requirements
proactively maintain assigned areas and equipment
ensure efficient completion of daily assignments in a timely manner
report all safety concerns to management
attend and participate in mandatory trainings and meetings
be flexible with schedule and assignments
maintain effective performance under pressure
perform similar duties as requested by supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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