Front Desk Clerk 3pm-1130pm

Concord Hospitality is a renowned company in the hospitality industry known for its dedication to quality, integrity, community involvement, profitability, and fun. As a reputable hotel management company, Concord Hospitality operates with a strong 'Associate First' culture that emphasizes growth, balance, diversity, and inclusion among its workforce. This company is recognized for its commitment to offering competitive wages, comprehensive benefits, and numerous training and career development opportunities, making it a desirable employer for individuals seeking to advance their careers in hospitality. With a portfolio of Concord-managed hotels, the company also offers its associates discounted room rates, reflecting its focus on creating a supportive and rewarding work environment.

The role of a Front Desk Clerk or Guest Services Clerk at Concord Hospitality is pivotal in ensuring guests have an exceptional and memorable experience from arrival through departure. This position centers on the front-line interaction with guests, where the clerk acts as the primary point of contact and a representative of the hotel’s brand. The ideal candidate embraces a proactive, responsive, and caring approach, making guests feel welcomed and supported throughout their stay. Responsibilities revolve around assisting guests efficiently and professionally while maintaining high hospitality standards. The clerk is also responsible for addressing guest concerns promptly and ensuring satisfaction, managing transactions including posting charges and handling payments, and adhering to established cash handling procedures.

Additionally, the clerk manages guest mail and messages discreetly and professionally and must be knowledgeable about the hotel’s brand, ongoing travel programs, and special offers. Communication is vital in this role, as the clerk conveys guest feedback to relevant departments and management to enhance service delivery continually. In emergencies, the clerk must maintain full knowledge of safety and emergency procedures to ensure the well-being of guests and associates.

This position requires strong interpersonal and communication skills, an ability to multitask in a fast-paced environment, and attention to detail with robust organizational skills. Flexibility is also key, as the role includes varying shifts, including evenings, weekends, and holidays. Enthusiasts with a winning personality who take pride in delivering exceptional service will find this role fits their skills and passion.

Employment with Concord Hospitality as a Front Desk Clerk offers not only a competitive wage but comprehensive medical, dental, and vision insurance along with life insurance and short and long-term disability options. The company provides a 401(k) program with a company match, tuition assistance, and numerous opportunities for training, development, and career advancement. This reflects Concord Hospitality’s investment in its associates, ensuring they have the support and resources necessary to succeed and grow within the organization. Concord Hospitality's commitment to diversity and inclusion makes it a great place to work for all employees, supporting an environment where every associate feels valued and empowered.