Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401k retirement savings with company match
Paid sick time
Parental leave
employee eyewear discount
College Scholarship Program
Job Description
America's Best is a leading optical retail brand that is part of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores nationwide, America's Best continues to expand its footprint by delivering convenient, affordable, and comprehensive eye care solutions to its customers. The company combines eyewear and eye care services seamlessly in a single location, providing a unique and cost-effective experience for customers. By making quality eye care and eyewear more accessible and affordable, America's Best plays a significant role in helping people see better and live better lives. To learn more about the company, visit AmericasBest.com.
This role is for a Receptionist who will serve as the welcoming face of America’s Best stores. Receptionists are essential to the smooth operation of each location and play a vital role in delivering excellent customer service. They greet and welcome customers upon arrival with friendliness and professionalism, manage patient records meticulously, and coordinate appointment scheduling to ensure efficient patient flow throughout the day. The Receptionist is responsible for providing prompt and courteous service to all customers, whether in-person or over the phone, ensuring all inquiries and concerns are addressed effectively.
The position offers an attractive work-life balance with Sundays off, as the stores are closed on that day. The role demands excellent organizational skills and the ability to manage multiple tasks simultaneously, including answering and screening phone calls, processing managed care plans, and liaising with insurance companies when necessary. Receptionists maintain the tidiness and orderliness of the reception area and manage daily administrative tasks such as sorting mail, maintaining inventory of office supplies, and ensuring the readiness for upcoming appointments by preparing patient files in advance.
America’s Best values its employees and provides a competitive pay structure along with bonus opportunities. The company fosters growth and career advancement through its training programs and internal promotion emphasis. Employees benefit from various incentives such as a 401k retirement savings plan with company match, parental leave, paid sick time, employee eyewear discounts, and a college scholarship program. This role is ideal for individuals who enjoy working in a fast-paced retail environment where customer service and operational efficiency are highly valued and where there is ample opportunity for professional development and long-term career fulfillment. Join America’s Best and be part of a team dedicated to helping customers achieve better vision and a better life.
This role is for a Receptionist who will serve as the welcoming face of America’s Best stores. Receptionists are essential to the smooth operation of each location and play a vital role in delivering excellent customer service. They greet and welcome customers upon arrival with friendliness and professionalism, manage patient records meticulously, and coordinate appointment scheduling to ensure efficient patient flow throughout the day. The Receptionist is responsible for providing prompt and courteous service to all customers, whether in-person or over the phone, ensuring all inquiries and concerns are addressed effectively.
The position offers an attractive work-life balance with Sundays off, as the stores are closed on that day. The role demands excellent organizational skills and the ability to manage multiple tasks simultaneously, including answering and screening phone calls, processing managed care plans, and liaising with insurance companies when necessary. Receptionists maintain the tidiness and orderliness of the reception area and manage daily administrative tasks such as sorting mail, maintaining inventory of office supplies, and ensuring the readiness for upcoming appointments by preparing patient files in advance.
America’s Best values its employees and provides a competitive pay structure along with bonus opportunities. The company fosters growth and career advancement through its training programs and internal promotion emphasis. Employees benefit from various incentives such as a 401k retirement savings plan with company match, parental leave, paid sick time, employee eyewear discounts, and a college scholarship program. This role is ideal for individuals who enjoy working in a fast-paced retail environment where customer service and operational efficiency are highly valued and where there is ample opportunity for professional development and long-term career fulfillment. Join America’s Best and be part of a team dedicated to helping customers achieve better vision and a better life.
Job Requirements
- High school diploma or equivalent
- 0-2 years related experience or training preferred
- strong customer service skills required
- strong organizational skills required
- experience handling multiple phone lines preferred
Job Qualifications
- Experience as a receptionist, front office representative or similar role preferred but not required
- 0-2 years related experience or training preferred
- experience handling multiple phone lines preferred
- strong customer service skills required
- strong organizational skills required
- high school diploma or equivalent
Job Duties
- Ensures high quality customer service while following all safety protocols
- ensures a smooth flow of customers through the store
- answers, screens, and forwards incoming phone calls in accordance with National Vision protocol
- processes and understands managed care plans while obtaining document information from the insurance company as needed
- provides customers basic and accurate information
- schedules and confirms appointments, follow-up visits and classes
- files all patient records daily and pulls patient files for the next day's appointments
- checks order status and notifies customers when orders are in or of any delays
- keeps reception area tidy and presentable with all necessary materials
- receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies
- participates in regularly scheduled mandatory communication meetings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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