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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates
Training opportunities
development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company specialized in hotel management and development across the United States. Founded with a commitment to excellence, Concord Hospitality is known for maintaining high standards in hotel quality and guest experience while embracing an "Associate First" culture that promotes employee growth, inclusivity, and work-life balance. With a diversified portfolio of properties ranging from boutique hotels to large resorts, Concord Hospitality aims to provide memorable stays through exceptional customer service and operational excellence. The company is built on five foundational cornerstones: Quality, Integrity, Community, Profitability, and Fun, making it a company that values both its... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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