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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k)
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality management company dedicated to delivering exceptional lodging experiences across the United States. With a portfolio of hotels that emphasize quality, integrity, and service excellence, Concord Hospitality has established itself as a leader in the hotel management industry. The company's commitment to an "Associate First" culture fosters a work environment that values diversity, ongoing training, and professional development, enabling its teams to deliver the highest levels of guest satisfaction. Concord Hospitality’s steady growth is driven by a dedication to community involvement, profitability, and creating a fun and engaging atmosphere for both employees and guests.Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills required
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Availability to work flexible shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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