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Front Desk Clerk

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.50
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities

Job Description

Concord Hospitality is a renowned hospitality management company recognized for its commitment to delivering exceptional guest experiences and fostering a positive work environment for its team members. The company manages a diverse portfolio of hotels, focusing on quality service, integrity, community engagement, profitability, and fun, which form the core values known as the five Cornerstones of Concord. As an employer, Concord Hospitality emphasizes creating a culture where every associate feels valued and respected, promoting professional growth and career advancement within a supportive and inclusive atmosphere. The company is dedicated to hiring the best associates in the market and maintains a... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service
  • Excellent communication skills
  • Ability to handle cash transactions accurately
  • Proactive and responsive attitude
  • Ability to manage multiple tasks efficiently
  • Willingness to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a customer service or hospitality role preferred
  • Strong communication and interpersonal skills
  • Ability to work as a team player
  • Demonstrated professionalism and responsibility
  • Knowledge of hotel operations and safety procedures is an asset

Job Duties

  • Assist guests efficiently, courteously and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  • Post guest charges, collect payments and follow all cash handling procedures as required by Concord
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs including travel programs and special offers
  • Communicate effectively with various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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