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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401k
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
HGV is a renowned hospitality company that prides itself on delivering exceptional guest experiences, maintaining a positive work environment, and fostering a culture of work-life balance. Known for its dedication to family-friendly benefits, HGV has earned accolades such as being recognized by Newsweek as one of "America's Greatest Workplaces for Parents & Families." For over 30 years, the company has built unwavering loyalty among its owners, members, and guests by consistently providing high-quality resort experiences and outstanding team member support. HGV operates a wide network of resorts, call centers, and corporate offices, all geared toward delivering excellence and creating memorable... Show More
Job Requirements
- High school graduate or equivalent experience
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension of job assignments
- Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience
Job Qualifications
- High school graduate or equivalent experience
- Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension of job assignments
- Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to organizational demands
- Prior customer service, cash handling and data entry experience
- Prior hospitality, front desk or relevant work history or related experience
- Bilingual
Job Duties
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Accurately input information into the computerized reservations system to update and maintain records
- Access reservation system to resolve unit availability and assists guests with reservations or changes as required
- Generate invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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