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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Benefits
Dental Insurance
Health Insurance
Tuition Reimbursement
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a respected and well-established hotel management company known for its strong commitment to delivering exceptional guest experiences through quality service and a positive work culture. Recognized for fostering a workplace where employees are valued and treated with respect, Concord Hospitality boasts a culture based on five core Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles underpin the company's dedication to creating an engaging, supportive, and growth-oriented environment for its associates. As a hotel management company, Concord Hospitality operates several properties and prides itself on offering competitive wages and far-reaching benefits to its team members, including comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience preferred
- Excellent communication skills
- Ability to handle cash and follow cash handling procedures
- Basic computer knowledge
- Ability to work flexible hours including weekends and holidays
- Must be proactive and responsive
- Must maintain professionalism and confidentiality
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency with basic computer systems and reservation software
- Friendly and professional demeanor
Job Duties
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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