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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company dedicated to delivering exceptional guest experiences through its portfolio of managed hotels and resorts. Known for fostering an 'Associate First' culture, Concord Hospitality emphasizes quality, integrity, community, profitability, and fun as its foundational cornerstones. Their commitment to training, development, and career advancement ensures that all associates feel valued and empowered to grow professionally within the hospitality industry. The company also prides itself on promoting diversity, inclusion, and a supportive work environment where employees can thrive and collaborate to deliver superior service.
As a Front Desk Clerk or Guest Services Clerk at Concord Hos... Show More
As a Front Desk Clerk or Guest Services Clerk at Concord Hos... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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