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Job Overview
Compensation
Hourly
Exact $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a prominent hotel dedicated to delivering exceptional guest service and maintaining high standards across all departments. As a well-established hospitality provider, this hotel prides itself on creating a welcoming atmosphere for visitors and ensuring each guest's experience is comfortable, seamless, and memorable. By constantly coordinating with various departments like housekeeping, maintenance, and operations, the hotel upholds its commitment to excellence and guest satisfaction. They are seeking a professional and dedicated Front Desk Agent to join their team, responsible for managing guest requests, transactions, and providing outstanding customer service throughout the guest's stay.
This position i... Show More
This position i... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to lift 50 pounds
- Ability to stand or walk for prolonged periods
- Basic computer proficiency
- Excellent communication skills
- Attention to detail
- Ability to follow safety guidelines
- Flexible availability for shifts
- Ability to handle cash transactions
- Willingness to work in a team environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Proficiency with Property Management Systems (PMS)
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of hotel operations and guest service standards
- Basic math skills for cash handling
- Familiarity with safety and emergency protocols
- Empathy and problem-solving skills especially in guest recovery
- Ability to use telephone systems and office equipment
Job Duties
- Check guests in and out of the hotel
- Make future reservations when necessary
- Post valet charges and other miscellaneous charges to guest accounts
- Administer hotel guest payment policies
- Handle hotel phone system and transfer calls
- Take, modify and cancel guest reservations and input into PMS
- Assist in verification, balancing and revenue maximization of room availability
- Coordinate with other departments for guest special requests
- Communicate hotel facilities and services to guests at check-in
- Use L.E.A.R.N model for guest recovery incidents
- Answer guest questions regarding local area facilities
- Manage shift cash transactions
- Follow hotel cash handling procedures
- Maintain hotel key security system
- Administer key control for issued keys
- Manage keys left by guests
- Administer guest safe deposit boxes
- Fill out maintenance work orders and deliver timely
- Know hotel emergency procedures
- Follow hotel safety guidelines
- Adhere to quality assurance standards
- Log lost and found items
- Accommodate guest special requests courteously
- Inform housekeeping of vacant dirty suites
- Update room status per housekeeping notifications
- Read and communicate clearly
- Distribute mail to guest boxes and staff
- Notify management of front desk supply or equipment problems
- Maintain inventory of special guest service items
- Track guestroom status for tours and maintenance
- Notify housekeeping and maintenance of problems
- Carry out reasonable management requests
Job Qualifications
Experience
No experience required
Job Location
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