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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a prominent company in the hospitality industry recognized for its commitment to delivering exceptional guest experiences and fostering a supportive, inclusive workplace culture. As a hotel management company, Concord Hospitality operates numerous properties and is dedicated to maintaining high standards of quality, integrity, community engagement, profitability, and enjoyment in the workplace. With an "Associate First" philosophy, Concord Hospitality invests heavily in training and development to encourage growth, balance, and diversity among its associates. The company prides itself on creating a work environment where every team member feels valued and empowered to succeed. As a Front Desk Clerk... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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