Front Desk Clerk - (Expired Job)

Chicago, IL, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $26.69 - $27.44

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Job Description

JW Marriott Chicago is a prestigious luxury hotel located in the heart of Chicago, Illinois. It is part of Marriott International's luxury portfolio, which includes over 100 distinguished properties in gateway cities and resort destinations worldwide. JW Marriott values its associates and places their well-being and personal growth at the forefront of its operations. The brand is dedicated to offering a unique work environment where associates experience camaraderie, professional development opportunities, recognition, and a supportive community focused on holistic well-being. JW Marriott aims to uphold the legacy and values of its founder, J. Willard Marriott, by encouraging associates to be... Show More

Job Requirements

High school diploma or GED equivalent
Open availability and flexible shift schedule
Previous hotel experience or luxury customer service experience preferred
Ability to handle cash and payment transactions accurately
Excellent communication and interpersonal skills
Ability to stand, sit, or walk for extended periods
Ability to lift, carry, push, pull, or place objects weighing up to 10 pounds

Job Qualifications

High school diploma or GED equivalent
No prior related work experience required
No supervisory experience required
Strong communication and customer service skills
Ability to work flexible shifts and maintain open availability
Basic computer proficiency
Professional appearance and demeanor

Job Duties

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
Process all payment types including room charges, cash, checks, debit, or credit
Process all guest check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Run daily reports, identify special requests, complete cashier and closing reports
Count bank at the beginning and end of shift, balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain professional appearance and confidentiality
Assist guests, including individuals with disabilities, and provide directions and information
Develop and maintain positive working relationships with others
Stand, sit, or walk for extended periods
Perform other job duties as requested by Supervisors

Job Qualifications

Experience

No experience required

Job Location

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