Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $26.69 - $27.44
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
JW Marriott Chicago is a prestigious luxury hotel located in the heart of Chicago, Illinois. It is part of Marriott International's luxury portfolio, which includes over 100 distinguished properties in gateway cities and resort destinations worldwide. JW Marriott values its associates and places their well-being and personal growth at the forefront of its operations. The brand is dedicated to offering a unique work environment where associates experience camaraderie, professional development opportunities, recognition, and a supportive community focused on holistic well-being. JW Marriott aims to uphold the legacy and values of its founder, J. Willard Marriott, by encouraging associates to be... Show More
Job Requirements
- High school diploma or GED equivalent
- Open availability and flexible shift schedule
- Previous hotel experience or luxury customer service experience preferred
- Ability to handle cash and payment transactions accurately
- Excellent communication and interpersonal skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, or place objects weighing up to 10 pounds
Job Qualifications
- High school diploma or GED equivalent
- No prior related work experience required
- No supervisory experience required
- Strong communication and customer service skills
- Ability to work flexible shifts and maintain open availability
- Basic computer proficiency
- Professional appearance and demeanor
Job Duties
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- Process all payment types including room charges, cash, checks, debit, or credit
- Process all guest check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Run daily reports, identify special requests, complete cashier and closing reports
- Count bank at the beginning and end of shift, balance and drop receipts according to Accounting specifications
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Maintain professional appearance and confidentiality
- Assist guests, including individuals with disabilities, and provide directions and information
- Develop and maintain positive working relationships with others
- Stand, sit, or walk for extended periods
- Perform other job duties as requested by Supervisors
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Job Qualifications
Experience
No experience required
Job Location
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