Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Paid holidays
401(k) with employer match
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Job Description
Moody National Management LP is a well-established company dedicated to managing properties with a focus on delivering excellent real estate solutions and customer service. Among their portfolio is the Aloft Austin Round Rock hotel, a modern and vibrant establishment known for its commitment to guest satisfaction and creating welcoming environments. Moody incorporates a people-first philosophy, emphasizing trust, respect, and hard work within their corporate culture. They believe that their employees are the most crucial ingredient to their success, fostering a supportive atmosphere to help team members grow, reach their full potential, and provide the highest level of service to customers.... Show More
Job Requirements
- High school education or equivalent work experience
- minimum one year of experience in front desk or customer service role
- ability to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- excellent communication skills including telephone etiquette
- proficiency with front desk computer systems
- strong organizational, time management, and multitasking skills
- ability to provide professional and courteous customer service
- availability for flexible work hours and occasional overtime
- capability to work indoors in a professional office environment
Job Qualifications
- High school education or equivalent work experience
- 1+ years of experience as a front desk clerk or other customer service position
- solid working knowledge of related company and brand policies, procedures, and services
- general knowledge of other departments in the hotel
- excellent interpersonal, written/verbal communication and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- second language proficiency desirable
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Complete front desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- accurately conduct all cash handling and credit card processing activities
- respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- resolve customer complaints, escalate issues as necessary or report to other departments for resolution
- accommodate guest requests when possible within policies/procedures
- pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies
- cancel reservations according to procedures
- accurately complete any logs/reports as specified by management
- arrange for alternative lodging for guests when necessary and in accordance with established procedures
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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