Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.55 - $20.20
Work Schedule
Standard Hours
Benefits
Free Meals
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
JW Marriott Minneapolis Mall of America is part of the prestigious JW Marriott luxury portfolio managed by Marriott International, a global leader in hospitality with a broad collection of more than 100 exquisite hotels located in prime city centers and resort destinations worldwide. JW Marriott commits to a work environment that values its employees highly, emphasizing the philosophy that happy employees lead to happy guests. This upscale hotel is situated in Bloomington, Minnesota, offering a unique blend of luxury, comfort, and holistic well-being to both guests and staff alike. Employees at JW Marriott enjoy a supportive, diverse workplace where innovation,... Show More
Job Requirements
- High school diploma or GED equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand, walk, and perform physical tasks for extended periods
- Ability to lift, move, and carry objects weighing up to 10 pounds
- Ability to use computers for data entry and report generation
- Must adhere to company policies regarding appearance and conduct
- Must maintain confidentiality of company and guest information
- Must be able to perform cashier duties accurately
- Must comply with safety and security procedures
Job Qualifications
- High school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Ability to use computer systems for reporting and billing
- Strong customer service orientation
- Ability to work effectively both independently and as part of a team
- Attention to detail and accuracy in handling payments and reports
- Basic cashiering skills
- Professional appearance and demeanor
- Ability to maintain confidentiality and security of information
- Good problem-solving skills and ability to handle guest concerns professionally
Job Duties
- Process guest check-ins by confirming reservations and assigning rooms
- Issue and activate room keys
- Handle all types of guest payments including cash, checks, debit, and credit cards
- Manage guest account postings, including resolving disputed charges and late check-out fees
- Attend to guest calls, messages, requests, inquiries, and concerns
- Coordinate with the housekeeping department to ensure rooms are clean and ready for guest arrivals
- Provide guests and visitors with parking procedures, direct bell staff as needed
- Offer directions and hotel and local area information to guests
- Prepare daily reports of arrivals and departures and verify the accuracy of special request reports
- Complete cashier and closing reports using the hotel’s computer system
- Process personal and traveler’s checks from guests
- Calculate cash drawer totals at the beginning and end of shifts
- Balance receipts and deliver according to accounting specifications
- Adhere to all company safety, security policies, and procedures
- Maintain a professional appearance and confidentiality of company information
- Greet guests professionally, anticipate and meet their service needs
- Assist guests with disabilities
- Use clear and professional language on the phone and with colleagues
- Foster positive working relationships
- Comply with quality assurance standards
- Perform physical activities including standing, walking, and moving objects up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
No experience required
Job Location
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