Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $28.18
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives
Job Description
Marriott International is a leading global hospitality company renowned for its commitment to delivering exceptional guest experiences. The Oakland Marriott City Center, located at 1001 Broadway in Oakland, California, is part of Marriott's impressive portfolio of hotels. This hotel combines modern comfort with exceptional service to provide guests with a welcoming environment whether they are visiting for business or leisure. Marriott prides itself on embracing diversity, inclusion, and creating a workplace where every employee feels valued and empowered. The company consistently promotes equal employment opportunities and ensures compliance with all legislation regarding nondiscrimination, making it a welcoming employer for all... Show More
Job Requirements
- High school diploma or equivalent
- Must be able to stand, walk, or sit for long periods
- Ability to move objects weighing up to 10 pounds
- Must maintain a professional appearance and adhere to company uniform policies
- Ability to communicate clearly and professionally
- Must be able to handle cash and payments
- Willingness to comply with all company safety and security procedures
- Must report accidents and unsafe conditions immediately
- Must maintain confidentiality and protect company property
Job Qualifications
- High school diploma or equivalent (GED)
- No prior related work experience required
- No supervisory experience required
- Excellent communication and customer service skills
- Ability to handle cash and payments accurately
- Proficiency in using computer systems for reports and transactions
- Ability to maintain professionalism and confidentiality
- Strong interpersonal skills
- Ability to stand or walk for extended periods
- Basic knowledge of safety and security policies
Job Duties
- Process guest check-ins through reservation confirmation, room assignment, and key issuance
- Process all types of guest payments including lodging expenses, cash, checks, debit, and credit cards
- Handle guest check-outs including disputed charges or late room departures
- Attend, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping Department to ensure rooms are in perfect condition upon guest arrival
- Communicate parking procedures to guests and visitors and dispatch bell staff as required
- Provide guests with hotel and local area information
- Prepare daily reports on arrivals and departures, identify special requests and validate report accuracy
- Complete cashier and closing reports in the computer system
- Collect personal and traveler checks from guests
- Compute cash drawer at beginning and end of shift
- Balance and submit receipts according to Accounting specifications
- Adhere to all company safety and security policies and report accidents, injuries, or unsafe conditions to management
- Maintain professional uniform and appearance, uphold company confidentiality and protect company property
- Greet and recognize all guests following company standards, anticipate and fulfill service needs, appreciate guests genuinely, and assist persons with disabilities
- Speak clearly and professionally with colleagues and guests
- Properly handle telephone calls following company protocol
- Cultivate and maintain positive working relationships with colleagues
- Comply with quality assurance standards
- Perform prolonged periods of standing, sitting, or walking
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Perform other reasonable work duties as assigned by supervisors
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
No experience required
Job Location
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